Questions and answers

I have not received an order confirmation.

Please check your spam folder and make sure you entered the correct email address during the ordering process. If you cannot find an order confirmation or are unsure, please contact our customer service and we will be happy to help you.

How can I change my order?

Unfortunately, it is not possible for us to make changes to the item selection after the order has been placed. However, we can cancel individual items or the entire order if it is not yet being prepared for shipping. Please contact our customer service as soon as possible by writing us an email [email protected] and we will be happy to help you.

How can I cancel my order?

Please contact our customer service as soon as possible by writing us an email [email protected]. Unfortunately, orders that are already being prepared for shipping cannot be canceled.

How can I change the delivery address?

As long as your order has not yet been shipped, you can contact our customer service to change the delivery address by writing us an email [email protected] .  

Ordering

I would like to order on account for a public institution, but I can't find the option.

We have the option to issue a pro forma invoice, please contact our customer service for details by writing us an email [email protected].

Where do I transfer my advance payment?

You can find the transfer details in the order confirmation. If you have not received this, please check your spam folder and check whether you entered the correct email address in the order. If you have any questions, please contact our customer service.

I paid by invoice, where do I have to transfer the money?

When purchasing on account, you will find the transfer details for your payment to Ratepay on our invoice, which we will include with the delivery. If you have misplaced/lost your invoice, please contact our customer service. We will be happy to send you the invoice as a PDF.

Is there a discount code for my first purchase?

Unfortunately, we do not offer discount codes for new customers. Of course, we would still be happy if you found something nice in our shop.

Delivery

Where can I find my tracking number?

You will receive an automatic shipping confirmation by email on the evening of the shipping day, in which you will also find the tracking number. Please check your spam folder and make sure you entered the correct email address in the order. If you are unsure, please contact our customer service.

I'm having problems with my delivery.

In this case, please contact our customer service with your order number and we will be happy to help you.

My package was returned to you.

Unfortunately, it occasionally happens that couriers send packages back to us due to errors in the address data or internal difficulties. Unfortunately, we cannot stop the return, but you are welcome to contact us by email with your order number and we will check whether we can resend the package to you after we receive it back.

My package arrived damaged, what do I do?

If you notice obvious damage to the package during delivery, please refuse to accept it from the delivery person and then contact our customer service. If you only notice the damage after acceptance, please do not open the package, photograph the damage, and contact us immediately by email. Please leave the order packed and keep the damaged box until you hear back from us.

Product returns

We aim to provide you with a seamless shopping experience, and our cancellation and return policy complies fully with the European Union Consumer Rights Directive (2011/83/EU). Here’s everything you need to know about cancelling or returning your order:

1. Right to a Cooling-Off Period

  • You have the right to cancel or return your order within 14 days of receiving your item, without providing a reason.
  • The cooling-off period begins on the day you, or a person you designate, receive the goods.

2. How to Cancel Your Order

To cancel your order:

  1. Notify us of your decision to cancel by emailing us at [email protected] or by completing the cancellation form 
  2. Please provide your order number and contact information.

3. How to Return Your Item

  • You must return the item within 14 days after informing us of your decision to return it.
  • The item must be unused, in its original packaging, and in the same condition as when received.
  • The cost of returning the item is your responsibility unless the item is defective or incorrect.

4. When Will I Receive My Refund?

  • After we receive and inspect the returned item, your refund will be processed within 14 days.
  • The refund will be issued using the same payment method you used for the original purchase unless you request otherwise.

5. Exceptions to the Right of Withdrawal

According to EU regulations, the right to withdraw does not apply to:

  • Custom-made or personalized items.
  • Items that are perishable or have a short shelf life.
  • Opened goods that cannot be returned for hygiene or health protection reasons (e.g., cosmetics, food).

Need Assistance?

If you have any questions or concerns about cancelling or returning an order, our customer support team is here to help.

📧 Email us at: [email protected]
📞 Call us at: +371 29452315

Our goal is to ensure you’re satisfied with your purchase and the process is simple and hassle-free!


Collection

As a Swiss, Norway or UK customer, can I collect my order from you?

If you are ordering from these countries, please enter your address as the billing address. KidSpace.Store nomaksās ievedmuitu jūsu vietā

How can I return an item?

If you don't like an item, you are welcome to cancel your purchase within 14 days and send the item back to us. Return costs are borne by the customer. The product must be in its original packaging and excellent condition, it must not be used. After receiving and checking it, you will be refunded to the account you specified.

Where can I find a return label?

Write us an application in free form to the e-mail [email protected]. If you have a damaged product, attach a photo of the damaged product and necessarily - also its packaging. After the inspection, we will agree on the amount of compensation or send a new product/part, depending on the conclusion of our experts.

I received an incorrect order or item

We're sorry! Please contact our customer service by email and we will help you as quickly as possible.

Where do I file a complaint?

Please send us photos of the item and the defect by email, stating the order number or invoice number. Our customer service will be happy to help you.

Do you offer a gift service?

Unfortunately, we do not have the option to gift wrap your order.